Your one stop shop for OnApp Support. Raise tickets, view tickets, search our knowledgebase and stay up to date with the latest support announcements.
Dashboard accounts are required for support calls and tickets
You now need an OnApp dashboard account to raise a support ticket, either online or by phone, so you should create new dashboard accounts for any member of your team that might need to contact us. Once they have an account they can log in here to submit tickets. To set up those user accounts:
Tokens for telephone support
We've improved security for telephone support by introducing a new support token. Your token is displayed in the dashboard when you log in - you'll need to give that code to our team if you call us.
If you have any difficulties setting up dashboard accounts or using the new portal, just let us know.
Tetyana Tsyupka May 14 • OnApp Cloud / Product Notifications
A 'buffer overflow' vulnerability affecting the Floppy Disk Controller (FDC) emulation implemented in the QEMU component of the KVM/QEMU and Xen hypervisors.
This issue affects both Xen and KVM (Static and CloudBoot) hypervisors under RHEL/CentOS 5.x and 6.x
To eliminate the security issue for Static Hypervisors, follow the procedure described below.
For customers willing to upgrade to the latest hypervisor tools (corresponding to the OnApp version that runs):
Run the OnApp KVM Hypervisor installer
Consider migrating (if required) of running guests into any other host before the reboot.
For customers which are using latest hypervisor tools or do not want to upgrade them:
# yum update xen xen-libs
This should update to the 3.4.4-8.el5.onapp.x86_64 version.
# yum update kvm kmod-kvm
This should update to the 83-272.el5_11.x86_64 version.
# yum update xen xen-hypervisor xen-runtime xen-libs
This should update to the 4.2.5-38.5.onapp.el6.x86_64 version.
# yum update qemu-kvm
This should update to the 0.12.1.2-2.448.el6_6.3.x86_64 version.
Please note that it is not enough to restart the guests because a restarted guest would continue running using the same (old, not updated) QEMU binary.
To eliminate the security issue for Cloudboot Hypervisors, run the OnApp 3.5.0-13 Storage Update. This should update to the following versions:
Maksym Holiney Jan 29 • OnApp Cloud / Product Notifications
Updated glibc packages fix the GHOST security issue.
This security update should be applied to static RHEL/CentOS 5.x and RHEL/CentOS 6.x hypervisors.
Enter the Control Panel box via ssh, and run from under root user to address the above vulnerability:
# yum update glibc
Please note that we will be releasing an updated CloudBoot image soon that explicitly patches this vulnerability.
Maksym Holiney Jan 20 • OnApp Storage / OnApp Integrated Storage
Parallelrepaivdisks enables to repair up to 10 degraded vdisks simultaneously.
Also, you may indicate what data store will be repaired first or indicate sequence of data stores.
Maksym Holiney December 17, 2014 • 1 • OnApp Cloud / Product Notifications
It is required to update tzinfo gem to 0.3.42 version to address correct GMT offset for Moscow region.
NOTE! Only customers who are affected with this issue should uprgade!
1. Enter Control Panel box via ssh as root
# yum update rubygem-tzinfo
3. Restart the http and onapp services
# service onapp restart # service httpd restart