Your one stop shop for OnApp Support. Raise tickets, view tickets, search our knowledgebase and stay up to date with the latest support announcements.
Dashboard accounts are required for support calls and tickets
You now need an OnApp dashboard account to raise a support ticket, either online or by phone, so you should create new dashboard accounts for any member of your team that might need to contact us. Once they have an account they can log in here to submit tickets. To set up those user accounts:
Tokens for telephone support
We've improved security for telephone support by introducing a new support token. Your token is displayed in the dashboard when you log in - you'll need to give that code to our team if you call us.
If you have any difficulties setting up dashboard accounts or using the new portal, just let us know.
Maksym Holiney Jan 29 • OnApp Cloud / Product Notifications
Updated glibc packages fix the GHOST security issue.
This security update should be applied to static RHEL/CentOS 5.x and RHEL/CentOS 6.x hypervisors.
Enter the Control Panel box via ssh, and run from under root user to address the above vulnerability:
# yum update glibc
Please note that we will be releasing an updated CloudBoot image soon that explicitly patches this vulnerability.
Maksym Holiney Jan 20 • OnApp Storage / OnApp Integrated Storage
Parallelrepaivdisks enables to repair up to 10 degraded vdisks simultaneously.
Also, you may indicate what data store will be repaired first or indicate sequence of data stores.
Maksym Holiney December 17, 2014 • 1 • OnApp Cloud / Product Notifications
It is required to update tzinfo gem to 0.3.42 version to address correct GMT offset for Moscow region.
NOTE! Only customers who are affected with this issue should uprgade!
1. Enter Control Panel box via ssh as root
# yum update rubygem-tzinfo
3. Restart the http and onapp services
# service onapp restart # service httpd restart
Maksym Holiney December 11, 2014 • OnApp Cloud / Product Notifications
# yum update libyaml
# yum update ruby rubygems